0.3
Avg Rating
4.7/5
Click to view breakdown
1.2%
Negative Rate
6.4%
Click to view negative reviews
5 pts
NPS Score
42
Click to view by segment
12.5%
Total MRR
$84.5k
Click to view billing
8.1%
Total Reviews
3,240
Click to view all reviews
Review Volume & Sentiment
Daily reviews across all platforms · click a point to drill down
Day Detail
View all reviews for this period →
Critical Alerts
3 NewAcme Corp — 1-star review
New negative G2 review mentioning onboarding issues.
View Account →Negative sentiment spike
Enterprise segment — 24 negative reviews in 24hrs.
Analyze Segment →Feature request trend
"API integrations" mentioned in 45 reviews this week.
View Insights →Next Best Actions
AI-recommended steps from review analysis
Respond to TechFlow's review
3-star Zendesk review mentions slow support.
Request reviews from promoters
120 NPS promoters haven't left a public review.
Add "API integrations" to roadmap
Top feature request in 45 reviews this week.
Top Segments
View All| Segment | Reviews | Avg Rating | Trend |
|---|---|---|---|
| Enterprise Power Users | 1,240 | 4.8 | +5% |
| Mid-Market Active | 3,850 | 4.2 | +2% |
| SMB At Risk | 845 | 3.1 | -8% |
| New Onboarding | 420 | N/A | — |